سياسة الاستبدال والاسترجاع

The customer has the right to return or replace only once, unless there is a manufacturing defect, within 48 hours of receiving the product, provided it is in its original condition without removal or opening of the packaging. The company guarantees mattress maintenance during the warranty period if it sinks more than 5 cm, and the technical report is considered the approved document for approving mattress or other product maintenance. Returns or exchanges are not accepted after removing or opening the cover. The company guarantees delivery of products only once according to the shipping and delivery policy published in the store; any additional costs are the customer's responsibility. In case of returning or replacing the product after receipt, the shipping and delivery costs will be deducted, with a minimum amount of 150 Saudi Riyals. The company is not responsible for holding the goods for more than 30 days from the purchase date. If the sold product is unavailable for any reason, the company has the right to request the customer to replace the product with another product of the same or higher price, with the customer paying the price difference. The warranty is invalid if the product is repaired through maintenance centers or persons outside Bidbus Al-Ghanem for Medical Mattresses. There are no returns or exchanges for medical supplies, pillows, or hotel padding after receipt. The warranty does not cover mattresses exposed to any liquids, dirt, cuts, placed on spring bases, or beds with spaced wooden panels, damaged or broken wooden bases, or any damage resulting from misuse. The product color may vary between the website and reality due to lighting differences during photography, with a 75% match guaranteed. If multiple colors are shown in the product image on the online store, the color selected by the customer will be applied to the entire product (one color) unless the customer states otherwise in the notes when completing the order. Products with special sizes and specifications are not returnable or exchangeable. The usual sizes are (100*200), (120*200), (200*200), or custom-made beds, armchairs, covers, pillows, insulators, or other comfort accessories, whether delivered from our warehouses or showrooms or not delivered. In case of return, the amount will not be paid in cash to the customer but transferred to the customer's personal account within 10-14 working days. The product will be maintained for the customer within 30 working days from the date of withdrawal. Payment can be made through one of the available methods inside the store. The website has the right to cancel the order in case of a pricing error, stock depletion, or suspicion of fraud. If the purchase was made through installment companies, the order is non-editable, and the company is not responsible for the paid amount. Any confusion or discrepancy regarding the return, exchange, or warranty policy should refer to the laws of the Ministry of Commerce and Investment. In case of exchanging or returning a product from a "package" offer, the price difference will be calculated based on the discount applied in the offer, and the company will determine the amount.